Soda Peak Customer Service Number: Who Answers Which Question

Most people look for a number when something has gone wrong. A package is late. A charge looks odd. A bottle looks different. At that moment you want the right door, not three wrong ones.

SodaPeak has two doors that look alike and do different jobs. This page tells you which is which, what to have ready, and what to ask so the call is useful.

Which contact should you use for which problem?

The order desk is the BuyGoods default desk for this product. The website inbox belongs to the information site and cannot see orders. Sending an order question there only slows you down.

What are the addresses, and which is for what?

Two New York addresses appear in the seller’s pack, and they are not the same thing.

• Office: 26 Broadway, Suite 1108, New York, NY 10004. This is the site’s office address.
• Returns: 419 Park Avenue South, Floor 7, New York, NY 10016. This is where returned bottles go.

Do not mail a return to the office address. Call first. Then send the parcel to the returns address with your full name, email and order ID tucked inside. The buyer pays return postage, so ship with tracking and keep the receipt.

The label prints no maker address, and no street address for Vitalifes is given. We say that plainly because people sometimes expect the office address to be the factory. It is not described that way anywhere.

What should you have ready before you call?

A short call is a good call. Gather these first:

1. Your order ID from the order email.
2. The full name and email you used.
3. The pack size you ordered: 1, 3 or 6 bottles.
4. The lot code and expiry date from the bottle base or side, if you have it. The pictured bottle shows SOD-26/SO-3258 and 07-2028.
5. Photos, if the problem is damage or a broken seal.
6. A pen. Write down the date, the time and the name of the person you speak to.

If your problem is a late package, add the tracking number. The pack says tracking arrives in the order email.

What questions are worth asking the order desk?

The label leaves some blanks. A call is a fair way to fill them before you pay. These questions are reasonable:

• How many days does my guarantee cover, and does the count start on the purchase date or the delivery date?
• Do opened bottles qualify for a refund?
• Can you give me the amount of each ingredient in the 1,200 mg blend?
• Is a certificate of analysis available for my lot?
• Is there any recurring charge on this order?
• What will shipping cost and how long will delivery take?

Some of these may not have an answer on the day. If so, write that down as well. “Not told” is useful information for a buyer.

What if you cannot get through?

Phone hours are not published, so try at a different time of day rather than assuming a number is dead. Keep a log of each attempt with the date and time. If a problem involves a charge you do not recognise, tell your card issuer what you are doing, but call the desk first, since a dispute can freeze a simple fix.

If a call fails and the seal on your bottle is broken, leave the capsules alone and photograph everything you can. Those photos will help whichever route you end up taking.

It also helps to know which door not to use. The website inbox cannot see orders, so a message about a late parcel or a refund sits unanswered while the clock on your guarantee keeps running. The order desk is the one the seller’s pack names for orders, tracking, changes and refunds, so start there and keep the website inbox for the site itself.

Write down what you are told. A date, a name and a short note of what was promised cost nothing to keep, and they give you something concrete to quote if you have to call a second time. If a step needs your order ID, name or email, have all three in front of you before you dial.

For anything about how a page on this site reads, use the website email. For your health, use your doctor. Neither this site nor the order desk can answer a medical question about your case.

Sources we used

Only these public pages are cited. None of them tested SodaPeak itself.

• U.S. Food and Drug Administration, “Dietary Supplements: What You Need to Know”

Frequently asked questions

Our view

A good support page is boring: one number, one address, one list of what to have ready. We think SodaPeak’s contact details are clear enough, as long as you use the right door. The weak point is what is missing, which is phone hours and a maker address.

Save the order desk number before you buy. Use the website email only for the site. And keep your order ID safe. It is the key to every other step.

Last updated November 4, 2026. Published October 15, 2026.